Due to the personal nature of Fasshaa®, we do not accept returns, exchanges, or refunds for change of mind.

As Fasshaa® is designed for direct contact with the skin, any product that has been opened, used, or removed from its original packaging cannot be resold. For hygiene and safety reasons, these items are not eligible for return.

Please choose carefully before purchasing.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at hello@fasshaa.com and include your order number and photos of the issue where possible.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund.