Privacy Policy

Fasshaa® owns and operates fasshaa.com. We are committed to protecting your privacy as a customer and an online visitor. We adhere to our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this policy.

In the course of your visits or purchases, we may collect the following Personal Data:

• Identity Data — name, username, date of birth, gender
• Contact Data — billing, residential and delivery addresses, email, phone numbers
• Financial Data — payment details you enter at checkout (credit or debit card, Shop Pay, Apple Pay, Google Pay or PayPal), processed securely by Shopify Payments or PayPal
• Transaction Data — payment details, IP address, location, shopping habits and purchases
• Other Data — comments, feedback, survey responses, or information provided via social media

We do not knowingly collect data from persons under 18. If you believe a child has submitted data without consent, please contact us.

We may also collect Personal Data from third parties including analytics providers (Google, Facebook, Instagram and TikTok), payment processors (Shopify Payments and PayPal), and publicly available sources.

We use your information to deliver our services — communicating with you, providing support, sending updates and offers, measuring satisfaction, and personalising your experience.

Marketing communications are only sent if you have opted in. You may unsubscribe at any time.

We also use anonymised, aggregated data to improve our website, produce analytics, and better understand customer needs.

All information is stored on secure servers protected from unauthorised access. Credit card data is encrypted before transmission and is never stored on our servers.

We retain Personal Data only as long as needed to provide services and meet legal obligations. We will notify you promptly in the event of a data breach.

Cookies are small files placed in your browser that help tailor your website experience. They do not access Personal Data on your device. You may disable cookies in your browser settings, though this may limit some functionality.

We use cookies for traffic analysis, social sharing, and to serve relevant ads through services such as Google Ads and Meta (Facebook and Instagram) ads.

We do not sell or deal in Personal Data. We may share your information only as required with:

• Logistics providers — couriers and freight suppliers
• Financial providers — banks, Shopify Payments, PayPal, and where applicable, debt collectors
• Technology providers — hosting, database, and digital mail services
• Professional advisers — lawyers, accountants, and auditors

Where data is transferred overseas, we take reasonable steps to ensure it is protected in line with APP requirements. We do not permit third parties to use your data for their own purposes.

We may disclose Personal Data to comply with legal requirements such as court orders, warrants, or law enforcement requests. In the event of a change of business control, customer data may be transferred under a confidentiality agreement.

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to read the privacy policy of any external site that collects personal information.

We may update this policy at any time. All modifications take effect immediately upon posting. Please review this page periodically to stay informed.

You may request access to or correction of the Personal Data we hold about you at any time. There is no charge for access requests, though reasonable costs for collating large volumes of material may apply.

For privacy complaints or concerns, contact us at hello@fasshaa.com. We will acknowledge your complaint promptly and aim to respond in full within 30 days.

If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.